Privacy Policy

Adviserx Pty Ltd ACN 610 946 097 trading as Meridian Private Advisory (we, us, our) respects your privacy.

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This Privacy Policy (Policy) sets out how we collect, hold, use and disclose information about individuals who deal or interact with us. We treat all personal information collected by us in accordance with the Privacy Act 1988 (Cth) (Privacy Act), the Australian Privacy Principles and this Policy.

What we collect

We collect a variety of personal information that is reasonably necessary for the purposes of conducting and improving our business services and client experience.

How we collect your personal information

This information is collected from a range of sources including:

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• through our websites (http://www.themeridiangroup.com.au) (Site);
• through the engagement of our services;
• through promotions and research;
• through provision of your business card to members of our staff;
• through events held by us and in conjunction with other parties;
• via competitions and surveys;
• by otherwise having some form of contact with us such as such as by mail, telephone, email,      internet or intranet; and/or
• through any of our other business activities or events.

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Personal information collected by us includes:

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• your name;
• your job title;
• your company name;
• your interactions with our business;
• your contact details such as your mobile number, telephone number and email address;
• your reasons for using our services;
• details of your advisers;
• your preferences and opinions relating to our services; and
• all logs, which may include information such as your Internet Protocol (IP) address, browser type, browser version, clickstream data, the pages of our Site that you visit, the time spent on any pages of our Site and other log related information  relating to your use of our Site.

We endeavour to only collect personal information about you from you, where it is reasonable and practical to do so.

Use of personal information

We use your personal information for providing, evaluating, improving, personalising and developing our business and our services. For example, we use personal information for:

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• improving our services and user satisfaction;
• providing a service that has been requested;
• providing support to you;
• promoting and delivering our services to you;
• promoting the services of other professionals we deal with to you;
• determining whether an individual is suitable for a position within our business, as an employee or contractor for a current or future project;
• our internal research and statistical purposes (including customer analysis); and
• enabling us to forward to you other information or material which we believe may be of interest to you.

Protecting your personal information

​We implement reasonable steps to protect personal information we hold from:

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• misuse, interference and loss; and
• unauthorised access, modification or disclosure.

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The precautionary steps we implement to protect personal information include:

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• adopting measures to protect our computer systems for storing, processing and transmitting personal information;
• adoption of procedural and personnel measures for limiting access to personal information by our staff;
• regularly reviewing our information collection, storage and processing practices; and
• such other security measures we consider reasonable and appropriate from time to time.

Notwithstanding that we use our best endeavours to protect all personal information we collect and hold, we unfortunately cannot guarantee its complete security.

De-identifying and deleting personal information

When your personal information is no longer required to be stored by us, we will commence reasonable steps to destroy or delete the personal information in a confidential manner.

Disclosure of personal information

We do not disclose your personal information to any third party, other than those requiring such information for the purposes for which the information was collected, including:

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• to external service providers so that they can provide financial, administrative or other      services in connection with the operation and improvement of our business;
• as permitted under the Privacy Act; and
• with your consent, or if you are deemed to reasonably expect that your information would be passed to the person to whom the personal information is disclosed.

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Overseas disclosure

​We may disclose personal information to outsourced information technology service providers, including cloud computing providers and data storage providers which may be based overseas. We will take reasonable steps to ensure such overseas recipients do not breach the Australian Privacy Principles (APP’s) or are subject to laws or a scheme substantially similar to the APP’s.

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Disclosure for analytics

​We may use Google Analytics to analyse your usage of our Site. Google Analytics is a web analysis service provided by Google. Google utilises the data collected to analyse and examine the use of the Site, to prepare reports on the Site’s activities and share them with other Google services. You can find Google’s privacy policy here: http://www.google.com.au/policies/privacy/.

Consent to overseas disclosure

​Other than as contemplated in this policy, we will only disclose your personal information to an overseas recipient if:

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• you consent to the transfer; or
• the disclosure of the information is required or authorised by or under an Australian law, other applicable law or a court/tribunal order.

Third parties

Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We confirm that we have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party sites or services whatsoever.

You should be aware that your ability to opt-out of a third party tool or platform will depend on the conditions governing your agreement with that third party.

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Accessing and updating your personal information

​You have the right to request access to your personal information by making a written request to us. We will respond to your request within a reasonable period of time and may charge you a reasonable fee for processing your request. We reserve the right to decline your request in circumstances permitted by the Privacy Act. If we do, we will provide you with written notice that sets out our reasons for refusal.  If you believe that any personal information we hold about you is not accurate, is incomplete or is out of date, please notify us as soon as possible. We will take all reasonable steps to correct our records so that they are accurate and up to date.

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To obtain access to your information or request a correction, please make a request in writing to our Privacy Officer. Our Privacy Officer can be contacted as follows:

Email:  info@themeridiangroup.com.au

Address:  Corporate House, Level 34, 1 Eagle Street Brisbane Qld 4000

Phone: 07 3164 9184

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Request for Access

​If you would like access to your personal information aside from your account information, you must contact us in writing making such a request. Following receipt of your request, we will contact you and either provide you with the information you have sought, or return to you with an explanation detailing why we will not provide you with the information.

International users

If you are located outside the Australia and choose to provide your personal information to us, your personal information will be transferred to Australia and processed.

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Complaints

​If you have any complaints about a breach of the Privacy Act, the Australian Privacy Principles or the terms of this privacy policy, please contact our Privacy Officer as follows:

Email:  info@themeridiangroup.com.au

Address:  Corporate House, Level 34, 1 Eagle Street BRISBANE QLD 4000

Phone:  07 3164 9184

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If you are not happy with our response, you may complain directly to the Australian Information Commissioner.

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Variations

We reserve the right to vary this Policy from time to time without further notice to you. Any variations made will be updated on our Site. It is your responsibility to check this Policy every now and again to ensure you are aware of any changes made to it. We will not reduce your rights under this Policy without using our best endeavours to first provide you with notice.

Further information

For any further information about this Policy please contact us at (07) 3164 9184 or info@themeridiangroup.com.au